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Action Buttons

Action Buttons add short options below a chat response. They help users continue with a relevant next step without having to type it. A selected button is sent to the conversation as the user message; it does not execute a task on its own.

Updated
14 July 2026
Reading time
4 min

1. What Action Buttons do

When enabled, the assistant can show up to three optional buttons after a response. They are short suggested replies that help users choose how to continue the conversation.

Action Buttons are available only in Webchat and the widget. They do not appear in the other channels.

2. Enable Action Buttons

Open Action Buttons in the agent panel, enable the option and select Save in the section header. Disabling the option hides both the initial buttons and the buttons proposed during the chat.

  • Enable the option for the agent that will use the buttons.
  • Save after every change.
  • Test the experience in Webchat or the widget, where this feature is available.

3. Add buttons for the start of the conversation

Initial buttons are shown with the welcome message, before the user writes the first message. You can configure up to three for each available language; leave a field empty when you do not want to show that option.

Use concise labels that express what the user wants to do, such as “Book a demo”, “View services” or “Talk to support”. Keep them short so they remain easy to scan in the chat.

  • Write the equivalent buttons for every language you support.
  • Offer distinct next steps instead of repeating the same intent in different words.
  • Use the most common first questions or goals of your visitors.

4. Guide the buttons proposed by the assistant

Use Your instructions to describe the theme or type of follow-up options the assistant should suggest. For example, you can ask it to offer product, booking or support next steps when they are relevant to the user’s question.

The assistant can propose no more than three relevant buttons after a response. It may show none when a useful next step is not available.

Example
Offer short next steps related to product information, arranging a call or contacting support. Do not repeat the user’s question as a button.

5. What happens when a user selects a button

Aizy sends the selected label to the chat as the user’s next message. The agent then responds to it using its profile, conversation instructions, knowledge and any configured tasks.

A button is therefore a shortcut for continuing the conversation. If the next step requires a task, the agent must still follow the instructions and conditions you configured for that task.

6. Review before using the buttons

  • The feature is enabled and the changes have been saved.
  • Initial buttons are short, clear and translated for the languages you use.
  • The suggested next steps match the agent’s actual scope.
  • You have checked the result in Webchat or the widget.