Agent Profile

1. What you configure in Agent Profile

The profile tells Aizy how the assistant should introduce itself, what kind of questions it should answer and which communication style it should use.

A clear profile helps the agent stay consistent across Webchat, WhatsApp, Telegram, Instagram and internal conversations.

Name The public name of the assistant. It helps users identify who is answering them. You can choose a short, recognizable name and update it whenever the assistant changes role or brand positioning.

Logo The image shown in the interface when the agent is presented to users. You can upload or replace the agent image so the chat experience matches your brand or the specific assistant identity.

Description and purpose The main instruction that explains what the agent does, what topics it should cover and when it should stop or escalate. You can describe the business context, target users, accepted questions, escalation rules and response boundaries.

Extra context Optional supporting rules for priorities, limits, wording or special situations. You can add details such as preferred answer length, commercial priorities, forbidden claims, internal policies or cases that require human review.

Behavior Tone and response style controls, including mode, creativity and the generated prompt. You can choose a tone mode, adjust creativity and review the prompt to make sure the assistant sounds like your business.

Language The main language used by the assistant when answering users. You can set the default language and align it with the language used by most of your customers or team members.

Welcome message The first message users see when a conversation starts. You can write a short greeting for each active language and guide users toward the first question or action.

2. Write a useful purpose

Write the purpose as if you were briefing a new team member. The best description explains the business context, the type of users and the limits of the assistant.

Example

You help customers understand our automation plans, answer questions about features and pricing, and guide them to subscribe when they are ready. If the customer asks for legal, billing or custom contract terms, escalate to a person.

Mention the main products or services the agent should cover.
Define what the agent should not decide on its own.
Use business language that your team would naturally use.

3. Choose tone and creativity

The mode controls the writing style. Creativity controls how much variation the assistant can use when wording answers.

Formal

Corporate, precise and structured. Recommended for official procedures, finance, legal or regulated services.

Neutral

Clear and balanced. Recommended as the default for most support and sales agents.

Close

Professional and friendly. Recommended when the agent should sound helpful and approachable.

Informal

Relaxed and conversational. Recommended only when the brand voice is intentionally casual.

Low: 0.0-0.2 More consistent and exact answers.

Medium: 0.3-0.6 Balanced precision and natural wording.

High: 0.7-1.0 More varied and dynamic responses. Use with care for support flows.

4. Configure the welcome message

The welcome message is the first thing the user sees. Keep it short, helpful and aligned with the action you expect from the conversation.

Example

Hi! I am Aizy, your virtual assistant. Tell me what you need and I will help you find the right answer.

Create the message in every language your customers will use.
Avoid long lists of capabilities in the first message.
Invite the user to ask a concrete question.