Returns settled on the spot
Deadline, condition of the product and who pays the return shipping, following what your policy says and the specific case of each customer.
USE CASE · KNOWLEDGE
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Returns, shipping and warranties: answered instantly, always from your current policy
Upload the documents you have already written. The agent answers from them on your website, WhatsApp and Instagram, in your brand voice. When you change a condition, the answer changes the same day.
Start 30 days free Then from €55/month (VAT included). Cancel anytime.Webchat
WhatsApp
Instagram
Email
DAY TO DAY
The usual questions, answered before they reach your team
Returns, shipping and warranties are what customers ask you about the most, and the answer is already written in your documents. The agent gives it on the spot, with the detail each case calls for.
Delivery status with no waiting
Delivery times per zone, holidays, carrier and costs, with the nuance each destination calls for.
The warranty, explained in detail
Coverage, deadlines and what is needed to claim it, answered before the doubt stalls the purchase.
A policy change, live the same day
You update the document and the answer changes with it, across every channel at once.
HOW IT ANSWERS
The same answer at any hour, on any channel
An example of the question a store gets the most. The answer comes from one of your documents, not from a guess.
Your store agent
Online
Returns
Shipping
Warranty
Type your question…
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HOW IT IS SET UP
Your documentation is the source. The agent only reads it.
No content to rewrite and no model to train: you upload what you already have and connect the channels where customers write to you.
Upload your documents
Return policy, shipping conditions, warranty and after-sales. In the format you already use, with no rewriting.
The agent answers from that source
It replies with what your documentation says, in your brand voice and in the language of the customer. If something is not written down, it does not make it up.
You update it and it changes the same day
Change the return window in Knowledge Admin and the next conversation already answers with the new one, across every channel at once.
CLEAR LIMITS
What it solves on its own and what goes to your team
The agent handles it
- Return, exchange and refund conditions
- Delivery times, zones and shipping costs
- Warranty coverage and how to claim it
It goes to your team
- The status of one specific order, unless you connect your CRM
- Complaints, exceptions and commercial decisions
- Any case your documentation does not cover
START RISK-FREE
Your first agent, ready in minutes
Try Aizy for 30 days. We help set up your agent, load knowledge and connect your channels.
- Consistent answers in your brand tone.
- Shorter response times and happier customers.
- More time for complex, high-value conversations.
- Reduced operational load in support teams.
FAQ
Frequently asked questions
Where does the agent get its answers from?
From the documents you upload to Knowledge Admin: your return policy, your shipping conditions and your warranty. If a condition is not written down, the agent does not invent it, it hands the conversation over to your team.
What happens when I change a condition?
You update the document and the next answers use the new version on every connected channel. Nothing to retrain and no saved templates to review.
Does it answer the same on WhatsApp as on the website?
Yes. The knowledge is the same for every channel: what changes is the format of each channel, not the content of the answer.
Can I try it with my own documents?
Yes. You start with 30 days free, upload your real documents and check the answers before deciding whether to continue.