01
You upload your documents
PDFs, plain text and web pages go into a knowledge base. Add, replace or remove one and the agent answers from the new version straight away.
Knowledge documents
Webchat
WhatsApp
Instagram
Email
Your agent answers from your documents, and names the source
Upload what your team already knows and your agent replies with it: it reads your documents, brings the ones that fit each question, and points to the one it used.
Start 30 days free Then from €55/month (VAT included). Cancel anytime.Webchat
WhatsApp
Instagram
Email
What it does
Your documents, turned into answers
Everything the agent says stands on a file you uploaded, on every channel it works.
02
Each bot reads its own bases
You assign the knowledge bases a bot may use, so every agent answers from exactly the material that belongs to it.
03
It brings the ones that fit
For each question a selector picks the most relevant documents — from two to five, set per bot — and the agent answers from those.
04
It cites the source
The reply names the document it leaned on, so the person reading can see where the answer came from.
05
The same knowledge everywhere
Web, WhatsApp, Instagram, Telegram and email answer from the same bases: you write a document once and every channel uses it.
The conversation
An answer you can trace back
The agent replies with what your documents say and names the one it used, in the same chat your customer already has open.
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How it's set up
Three steps and it's answering
No training runs to wait for and no code to add.
You upload your documents
Drop your PDFs, text or web pages into a knowledge base from the Documents section, and assign it to the bots that should read it.
The agent answers from them
On each question it brings the documents that fit and replies from those, naming the one it used.
It works on every channel
The same bases answer on web, WhatsApp, Instagram, Telegram and email, with nothing to set up per channel.
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Your first agent, ready in minutes
Try Aizy for 30 days. We help set up your agent, load knowledge and connect your channels.
- Consistent answers in your brand tone.
- Shorter response times and happier customers.
- More time for complex, high-value conversations.
- Reduced operational load in support teams.
FAQ
Frequently asked questions
What kind of files can I upload?
PDFs, plain text and web pages. You add them to a knowledge base from the Documents section, and the agent starts answering with them right away.
How does it avoid making things up?
The agent answers only from the documents it's given. When the answer isn't in them it says so instead of inventing one, and it names the document it did use.
Can different bots have different knowledge?
Yes. Each bot reads only the knowledge bases you assign to it, so a sales agent and a support agent answer from their own material.
How many documents does it read per question?
A selector brings the most relevant ones — from two to five, set per bot — so a broad question can draw on several documents at once.