USE CASE · TRAINING

First-month questions, answered without interrupting anyone

Upload your procedures, manuals and internal policies. The team asks and the agent answers with the version in force, with no waiting for someone to free up.

Start 30 days free Then from €55/month (VAT included). Cancel anytime.

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DAY TO DAY

Your team's questions, answered without going through anyone

The agent explains what your senior staff would explain, from the same manual and always the same way. Whoever asks does not wait, and whoever knows does not stop working.

A colleague explaining something on a laptop to three teammates

An immediate answer, interrupting nobody

The new hire asks right away and carries on working, instead of sitting on the question until someone frees up.

The procedure, without hunting for it

What is written in a document nobody can find, available in a single question.

One version, the written one

The whole team gets the same answer, on any shift and without it depending on who you ask.

A new process, applied right away

You update the manual and the next question is answered with the new version.

HOW IT HELPS

Ask without the fear of interrupting

An example of the doubt that stalls anyone in their first week. The agent answers with your procedure, not with what is usually done.

It is my first week, how do I request holidays?

They are requested from the employee portal fifteen days in advance and approved by your direct manager. During the first three months only single days can be booked, not full periods. Here is the link to the portal.

Holidays Procedures Tools

Type your question…

HOW IT IS SET UP

Your manual, available without chasing anyone

You upload what you have already written: procedures, policies and service scripts. There is no need to turn it into a course.

Upload your procedures

Onboarding manuals, internal policies, service scripts and checklists, in the format your team already uses.

It answers with the version in force

It tells everyone the same thing, on any shift, without depending on who happened to be free to explain it.

Change the process, change the answer

You update the document and from that conversation on the team already gets the new version.

CLEAR LIMITS

What it solves on its own and what stays yours

The agent handles it

Written procedures and policies
Everyday and first-month questions
Where each document and tool lives

It stays with your people

Feedback, reviews and career development
Exceptions and judgement calls
Everything that is not written down anywhere

START RISK-FREE

Your first agent, ready in minutes

Try Aizy for 30 days. We help set up your agent, load knowledge and connect your channels.

Consistent answers in your brand tone.
Shorter response times and happier customers.
More time for complex, high-value conversations.
Reduced operational load in support teams.

1 month freeFrom55 €/month

Then from €55/month (VAT included). Cancel anytime.

Start 30 days free

FAQ

Frequently asked questions

Does it replace training my team?

No. It takes the repetitive everyday question so your senior staff spend their time on what does need a person: mentoring, reviewing and deciding.

Can anyone in the company see all of it?

It answers with the documents you upload, so you only give the agent what you want the team to consult. Sensitive information stays out.

And when we change a procedure?

You update the document and the next question is answered with the new version. Nothing to retrain and nobody to notify one by one.

Is it useful for experienced staff too?

Yes. Questions about processes, deadlines and exceptions come from everyone, not only from whoever just joined.