The ticket arrives with its context
Subject and description come from the conversation, linked to the contact who asked, ready to be picked up.
INTEGRATION · ODOO
Webchat
WhatsApp
Instagram
Email
The conversation ends up in Odoo, ticket and appointment included
Connect your instance and choose what the agent may do: find the contact, create or update it, open the helpdesk ticket or book the appointment in the calendar, at the time agreed in the chat.
Start 30 days free Then from €55/month (VAT included). Cancel anytime.Webchat
WhatsApp
Instagram
Email
WHAT YOUR TEAM GAINS
Your instance, filled in while you talk
Odoo is where your team works. The agent writes there during the conversation, in the models you already use.
One ticket per matter
If that contact already has an open ticket for the same subject, the agent works on that one and answers with it.
Appointments booked in the moment
The date and time agreed in the chat go straight into the calendar, in your time zone and with the duration you set.
Your models, not generic ones
Contacts, helpdesk and calendar point to the models your instance uses, so a customised set-up keeps working.
AVAILABLE ACTIONS
What the agent can do in your Odoo
Five actions, each one switched on or off from your panel. The agent only does what you enable.
01
Finds the contact by email
Before answering, it checks in Odoo whether whoever is writing is already one of your contacts.
02
Finds them by phone number
On WhatsApp there is no email address, there is a number. The agent searches by it and picks up the same history.
03
Creates or updates the contact
If they are not there, it creates them. If they are, it completes their record without opening a second one.
04
Opens the helpdesk ticket
With the subject and the description of the conversation, linked to its contact, and reusing the ticket already open for that matter.
05
Books the appointment
It reads the date and time from the conversation and creates the event with its contact, in your time zone and with the duration you configured.
HOW IT WORKS
One conversation, one appointment booked
An example of an enquiry that ends up in Odoo without anyone typing anything.
Your service agent
Online
Book an appointment
Change my appointment
Talk to a person
Type your question…
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CLEAR LIMITS
What it writes on its own and what stays with your team
The agent writes it
- Contacts, with the details from the conversation
- Helpdesk tickets, with their context
- Calendar appointments, with their contact
Your team decides it
- Which models it connects to
- Which actions stay switched on
- How each ticket is resolved
START RISK-FREE
Your first agent, ready in minutes
Try Aizy for 30 days. We help set up your agent, load knowledge and connect your channels.
- Consistent answers in your brand tone.
- Shorter response times and happier customers.
- More time for complex, high-value conversations.
- Reduced operational load in support teams.
FAQ
Frequently asked questions
Does it work with a customised Odoo?
Yes. Contacts, helpdesk and calendar point to the models configured for your instance, so a customised set-up keeps working.
What if I do not use Helpdesk?
Each action is independent: you can switch on contacts and appointments and leave tickets off.
In which time zone does it book?
In the one you configure for the connection, with the appointment length you set. The event is created with your contact, so it also lands on their calendar.
Do I need an Odoo developer?
No. You connect the instance from the Aizy panel and switch on the actions. There is nothing to install in Odoo and nothing to program.